home Terms & Condition
Welcome to Astu Jwellers. By accessing our website, purchasing our products, or visiting our store, you agree to abide by the following terms and conditions. Please read them carefully.
1.1. These terms govern the sale and purchase of jewelry, including gold, silver, diamond, and imitation jewelry.
1.2. We reserve the right to modify these terms at any time without prior notice.
2.1. We strive to provide accurate product descriptions, but variations may occur due to handcrafted nature.
2.2. All product images are for illustrative purposes only. The actual product may slightly differ.
3.1. Prices may change without notice due to market fluctuations.
3.2. Full payment is required before order processing. We accept various payment methods.
3.3. In case of pricing errors, we reserve the right to cancel orders and refund payments.
4.1. Orders are processed within [X] business days.
4.2. Delivery timelines may vary due to location and courier delays.
4.3. We are not liable for lost or stolen shipments once marked as delivered.
5.1. Returns are accepted within [X] days with original receipt and unused condition.
5.2. Customized or engraved jewelry is non-returnable.
5.3. Refunds are processed within [X] business days.
5.4. Earrings are non-returnable due to hygiene reasons.
6.1. We provide authorized certification for gold, diamond, and gemstone jewelry.
6.2. Hallmarking follows BIS standards.
7.1. Warranty on manufacturing defects for [X] months.
7.2. Warranty does not cover misuse, accidental damage, or unauthorized repairs.
7.3. Repairs are available at an additional cost.
8.1. Custom orders require an advance payment of [X]% and are non-refundable.
8.2. Modification requests must be made within [X] hours of placing the order.
9.1. We are not responsible for allergic reactions caused by wearing our jewelry.
9.2. We are not liable for indirect or incidental damages resulting from our products.
10.1. Customer data is kept confidential and used solely for order processing.
10.2. We do not share customer data with third parties.
11.1. Disputes are subject to the jurisdiction of [Your City/Country] courts.
11.2. Mediation or arbitration may be used before legal proceedings.
📞 Phone: +91 90000 90000 | 📧 Email: info@astujewels.in | 📍 Address: 38/2/1C, Ramtanu Bose Ln, Azad Hind Bag, Kolkata, West Bengal 700006, India
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